Cancel & Refund Policy

Table of Contents

1) Overview
2) Order Cancellation
3) Return/Refund Eligibility
4) Damaged/Leaking Parcels
5) Wrong/Missing Items
6) How to Raise a Request
7) Replacement vs Refund
8) Refund Method & Timeline
9) Return Shipping & Deductions
10) Undeliverable/RTO
11) Bulk/Overseas Orders
12) Non-returnable & Exclusions
13) Contact

1) Overview

We want you to love our pickles and sweets! In rare cases of damage, leakage, short supply, or wrong items, we’ll help with a replacement or refund as per the terms below.

2) Order Cancellation

Before dispatch: Full cancellation possible. Contact us quickly via Contact.
After dispatch: Cancellation is not guaranteed. If refused at delivery, RTO rules apply (see §10).

Orders placed on weekends/holidays process next business day; initiate cancellation before pickup gets scheduled.

3) Return/Refund Eligibility

Time window:
Damaged/tampered: within 24 hours of delivery. Wrong/short: within 48 hours.

Condition:
Unopened, original packaging & tamper-evident seals intact (where applicable).

Proof:
Clear photos and preferably an unboxing video are required for verification.

Food Safety:
Opened/consumed items generally aren’t eligible unless defect is clearly established.

4) Damaged/Leaking Parcels

If the parcel looks damaged/tampered, please capture unboxing photos/video and contact us within 24 hours of delivery at info@godavarifoods.shop with your order ID.

5) Wrong/Missing Items

Wrong item delivered or item missing? Inform us within 48 hours with photos and package label image. We’ll verify and resolve as per this policy.

6) How to Raise a Request

Write to info@godavarifoods.shop or use Contact Us.
Include Order ID, issue type (damage/wrong/short), and photos/unboxing video.
We review within 24–48 hrs and confirm resolution (replacement/refund) and next steps (pickup if applicable).

7) Replacement vs Refund

Wherever practical, replacement is our first option. If replacement isn’t feasible due to stock or timelines, we’ll process a refund to your original payment method.

8) Refund Method & Timeline

Prepaid (UPI/Card): Refunds go back to the original method. Typical credit: 2–7 business days after approval (gateway/issuer dependent).
Processing: If a reverse pickup is required, refund is initiated after the item reaches our facility and passes QC.

9) Return Shipping & Deductions

For verified damage/wrong/short: we bear reasonable return/reship costs.
For customer-initiated returns (no defect): two-way shipping and handling may be deducted.
Consumables once opened/used are generally not returnable due to hygiene & safety.

10) Undeliverable/RTO

RTO (Return to Origin) may happen due to incorrect address, unreachable phone, repeated failed attempts, or refusal.

Reship: Possible with corrected details; reship charges may apply.
Refund: For eligible items, refund minus actual forward shipping/handling costs.

11) Bulk/Overseas Orders

Bulk/International shipments follow separate terms based on courier, customs, and weight. Please coordinate via Bulk Orders before placing the order.

12) Non-returnable & Exclusions

Opened/used/partially consumed jars.
Freebies and promotional items (unless damaged in transit).
Products with minor oil separation or packaging scuffs that do not impact quality.
Requests raised outside the stipulated time windows.

13) Contact

For cancellations/returns/refunds, reach us at info@godavarifoods.shop or call +91 98765 43210. See also: Shipping Policy, Privacy Policy, Terms & Conditions.